Terms and Conditions

Your holiday contract is with Proofgolden Ltd trading as bookmainstreet.co.uk who are a member of ABTA & hold an ATOL (Air Travel Organisers Licence) issued by the CAA


It is important to note that ATOL protection, covered by the Civil Aviation Authority ATOL Reform is only applicable if the product displayed on this website if purchased in conjunction with flight arrangements


These terms and conditions govern the use of the bookmainstreet.co.uk website and set out the rights and obligations of all users

Before ticking the box to accept these Terms and Conditions, please read them carefully as by ticking you will be consenting to be bound by them. Please only click on the confirm button if you understand and agree with all of the Terms and Conditions. If you have any questions about our Terms and Conditions, please email us at admin@mainstreetonline.co.uk


These Terms and Conditions are made between bookmainstreet.co.uk and whosoever shall use this website (the client).

For persons who are resident in the United Kingdom or any other country of the European Union, the applicable booking and purchase conditions are those which are set by the Accommodation Provider. By making a reservation on the Site you enter into a contract with the Accommodation Provider itself rather than with bookmainstreet.co.uk. bookmainstreet.co.uk acts as agent only for each of the Accommodation Providers to provide you with information on the Accommodation and with an on-line reservation service. bookmainstreet.co.uk sole responsibility to you in providing the on-line reservation service is to pass your reservation details entered on the Accommodation Provider. bookmainstreet.co.uk shall not accept any liability for any loss or damage you may suffer or incur as a result of the incorrect processing of your reservation details by the Accommodation Provider, or the Accommodation provided to you by the Accommodation Provider. Residents of other countries must identify themselves as such at the time of booking or purchase and ascertain whether the booking or purchase will be accepted from their country of residence and the conditions applicable to their booking or purchase.

bookmainstreet.co.uk provides information concerning the price and availability of Accommodation, together with a range of other information to assist in making a reservation of Accommodation. Prices, restrictions and availability of goods and services may change without notice and reservations may be subject to applicable taxes and fees. By completing the information boxes and clicking 'confirm' on the reservation page you are entering into a contract with bookmainstreet.co.uk for the provision of all the services of the Site, including the publication of pricing, availability and other information concerning available Accommodation on the terms set out herein. Booking and purchase conditions contain limitations and exclusions of liability to any person(s) who books Accommodation with any of Accommodation Providers advertised on the Site. Cancellation and amendment charges are payable if a booking or other purchase is cancelled or amended after it has been confirmed.

Any reservations you make on the Site will be directly with the Accommodation Provider whose Accommodation you are booking. At the time of making any such reservation you are entering into a contract with the Accommodation Provider and not with bookmainstreet.co.uk. If you use the bookmainstreet.co.uk online booking facility on the Site particular terms and conditions regarding availability, prices and cancellation may apply to each rate quoted and you should read carefully the rate details that are provided before proceeding to the ["confirm" section]. Each Hotel has certain rules relating to the occupancy of its accommodation. Any special needs must be notified to the Hotel in advance. Some Hotels may have additional terms and conditions.

Use of Site

The client may only use the website to make legitimate enquiries or bookings and hereby undertakes not to make any speculative, false or fraudulent booking or any booking in anticipation of demand.

The client also undertakes to provide correct and accurate information, including email and other contact details, and acknowledges that bookmainstreet.co.uk may use these details in correspondence. bookmainstreet.co.uk will contact you with booking information and any other service it offers, including special offers, although you can opt out of these at any time.

Making a Booking

A legally binding booking exists when the required information is input by the client and the confirm button is pressed. This may mean that the booking has been confirmed with the hotel directly or it may be an on request booking, where bookmainstreet.co.uk will confirm usually within 24 hours. The client is advised which type of booking it is on a message displayed on screen.

The client acknowledges that by clicking on the confirm booking, he/she is authorising bookmainstreet.co.uk to secure the booking and to charge the credit/debit card with the total rate as shown.


Once the client has pressed the confirm button, a confirmation message will be displayed on screen. This confirmation forms the basis of the contract for the booking. The client has the option to print this message and with confirmed bookings, may wish to take the page to the hotel as proof of booking and pre-payment.

Where the booking is on request, bookmainstreet.co.uk will send a confirmation email to the client as soon as the booking is secured. If bookmainstreet.co.uk are not able to confirm the booking, bookmainstreet.co.uk will contact the client to advise them. It is often the case that we can offer an alternative to the original request, subject to availability.

It is the responsibility of the client to check the details of the confirmation are correct and as booked and to contact worldwide rooms as soon as possible if they are not.

Reallocations/Changes to your accommodation

Whilst bookmainstreet.co.uk makes every effort to maintain arrangements for accommodation reservations as originally booked and confirmed to the client, some changes may occur for reasons beyond our control. The reasons may include but are not limited to: overbooking issues, closure of facilities at accommodation or full/partial closures of accommodation. We will make every effort to inform the client of any reallocation or change to the booked accommodation as soon as bookmainstreet.co.uk becomes aware and whilst it is desirable to advise the client well in advance of travel it may not always be possible and the client may receive notification of a change at short notice. We will always endeavour to contact the client at the earliest opportunity in person by telephone or email where this is not possible.

The accommodation providers reserve the right to change the clients’ accommodation to an alternative of the same or superior standard within the same resort.

Occasionally the accommodation providers may have to offer alternative accommodation of a lower standard or within a different resort to the original accommodation booked; in these circumstances compensation may be offered to the client by the accommodation providers, but is not guaranteed. bookmainstreet.co.uk strongly recommends that the client undertakes checks into any alternatives offered before agreeing to accept and before travelling.

When the accommodation providers are unable to confirm a suitable alternative, we reserve the right to cancel the booking and we will call the client (where a telephone number is provided) and an email notification will be sent to inform the client of the details. Where it is not possible to offer the client a suitable alternative or where the client chooses not to accept any alternative offered, worldwide rooms will agree a full refund for the accommodation, provided the client makes that decision at least 1 day before departure date.

Please note, once the client has left to take up the accommodation, the client has no right to cancel the reservation and no refunds will be made, in accordance with our cancellation policy.

We reserve the right to cancel the Contract between us if one or more of the booking items were listed at an incorrect price due to a typographical error or an error in the pricing information received by bookmainstreet.co.uk from our suppliers. If we do cancel the clients Contract we will notify the client by phone/e-mail/letter and re-credit to the clients account any sum deducted by bookmainstreet.co.uk from the credit/debit card as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered.

Prices and Payment

Unless stated at the time of booking a deposit payment will be required to secure the reservation. A booking made on this website is not deemed as a definite booking until a deposit has been received. Full payment is required for bookings made within 8 weeks of travel or earlier if the hotel requires immediate payment

bookmainstreet.co.uk will respond to customer enquiries within 48 hours


By using the site, the client confirms they are willing and able to meet any liability incurred as a result thereof.

Amendment Policy

The client can amend the booking details at any time prior to departure but acknowledges that any changes are subject to availability and any price differential for seasonal/property changes, and worldwide rooms will charge an administration fee of £15 to cover administration. The client should note that if at any time they choose to cancel their booking in order to replace it with an amended booking which replaces the original or differs from the original booking in any way then the free cancellation option is not applicable and the subsequent booking will incur an amendment fee.

The client can request a new confirmation email to detail any amendments made.

Cancellation Policy

In the event of the client wishing to cancel a confirmed booking they will be subject to the following

Cancellations Received within 24 hours of making a booking – No Charge*

Cancellations Received up to 56 days prior to arrival            - One night room rate*

Cancellations received 55 days to 28 days prior to arrival     - Two nights room rate*

Cancellations received 27 days to 7 days prior to arrival       - Three nights room rate*

Cancellations received within 7 days of arrival                     - 100% charge

*Special offer rates are totally non refundable once reservations are made and will be advised at the time of booking

Hotels/Apartments/Car Hire

Free 24 hour cancellation: Unless stated at the time of booking the client can cancel within 24 hours of making the booking at no cost, excluding payment charges, amendment charges and Cancellation Protection charge, providing it is outside 30 days of arrival. Please see Fees and Charges for non-refundable items. The client should note that if at any time they choose to cancel their booking in order to replace it with an amended booking which replaces the original or differs from the original booking in any way then the free cancellation option is not applicable and the subsequent booking will incur an amendment fee.

Star ratings and Quality of Accommodation

The client acknowledges that star ratings may vary in accuracy from country to country and cannot be relied upon to identify the quality of the accommodation - the star rating is merely a general guide.

Similarly, the client acknowledges that the type of rooms provided by a hotel may also vary from country to country. This is particularly the case with triple rooms which are rooms suitable for three adults containing two twin beds or one double plus one extra bed. Please note that the extra bed may be a pull down or rollaway bed as the rooms do not usually have three full-size beds.

It is the responsibility of the client to confirm this if they are concerned.

Accuracy of information

bookmainstreet.co.uk and its suppliers have taken reasonable care to ensure that the content of the website including all hotel details and additional information are accurate. bookmainstreet.co.uk publishes information provided by the hotels in good faith.

The client acknowledges and accepts that bookmainstreet.co.uk cannot be held responsible for any inaccuracies in such information, nor can liability be accepted for changes to facilities which are not notified to bookmainstreet.co.uk by the hotel in question.

The client also acknowledges that:

(i) While bookmainstreet.co.uk endeavours to keep accurate and up-to-date information contained on this website, bookmainstreet.co.uk cannot be responsible for errors, omissions or misleading information contained in the hotel details and additional information

(ii) The website content may contain errors

Hotel facilities

The client acknowledges that the availability of the facilities and features listed for each hotel are under the direct control of the hotel and as such bookmainstreet.co.uk cannot be held responsible if those facilities or features are not made available to the client during their stay. If a facility or feature is of particular importance to the client, then the client must make worldwide rooms aware of this, to enable the information to be confirmed.

Car Parking

The client acknowledges that the inclusion in the hotel`s facilities of car-parking means that a provision is made by the hotel for car parking, the availability and cost of which is determined by the individual hotel. Car-parking may not always be on-site. It is the responsibility of the client to check the availability and cost of car-parking provided by the individual hotel.


Any complaint regarding the hotel should be notified to the Hotel Reception or to the relevant hotel representative during the client`s stay and the hotel management must be given adequate opportunity to rectify the situation at the time. Where any such complaint is not rectified by the hotel in question to the client`s satisfaction, the client should contact bookmainstreet.co.uk immediately and bookmainstreet.co.uk will endeavour to assist. The overseas contact details for bookmainstreet.co.uk can be found at the bottom of your confirmation voucher - it is imperative that you take your booking confirmation voucher with you when you travel. Should the client remain dissatisfied a further complaint should be made in writing to bookmainstreet.co.uk, not later than 7 days after termination of the hotel stay. Those complaints made outside of 7 days of return and complaints that have not been notified to bookmainstreet.co.uk whilst in resort will not be considered. Written complaints can be emailed to admin@mainstreetonline.co.uk or sent to bookmainstreet.co.uk, St Cuthberts House, Framwellgate Peth, Durham City, DH1 5SU

Warranties, Representations, Conditions and Terms

All terms, representations, conditions and warranties (whether implied or made expressly) relating to the site and any connected services to the extent permitted by any applicable law and the English courts are hereby excluded.

Consequential Loss

Under no conditions and in no event shall bookmainstreet.co.uk or its suppliers be liable for any consequential or special damages or losses, however arising (including but not limited to negligence or breach of these terms and conditions) or for any loss of data, profit, revenue or business, howsoever caused, even if that loss or damage was foreseeable by, or the possibility of it was brought to the attention of bookmainstreet.co.uk.

Limitation of Liability

Notwithstanding the foregoing, bookmainstreet.co.uk liability to the client and/or any third parties is in any and all circumstances limited

a) the amount paid by the client for the booking;


b) £500. (Whichever is the lesser amount)


The client may not assign, convey, sub-contract or delegate any rights, duties or obligations hereunder except with the written consent of worldwide rooms.

Intellectual Property

The client acknowledges that all intellectual property rights in and relating to this website are solely owned by or licensed to bookmainstreet.co.uk. The content or data found on the website may not be reproduced, sold, transferred or modified without the prior written consent of bookmainstreet.co.uk. Neither may the client modify, duplicate, display, copy, reproduce, licence, publish, transfer or sell any information, software, products or services obtained from the website without the prior written consent of bookmainstreet.co.uk. The client further acknowledges that they must not use any of these intellectual property rights, except to the extent necessary to make a booking in the manner anticipated by these terms and conditions.

System Integrity

The usage of any device, routine or software which inhibits or interferes with the running of the bookmainstreet.co.uk website or any booking concluded upon it is prohibited. Any action which creates a load on the bookmainstreet.co.uk website or infrastructure which may be considered unreasonable or disproportionate is prohibited.

Amendment to these Terms and Conditions

bookmainstreet.co.uk reserve the right to amend these Terms and Conditions at any time. Updates will be effective 5 days after they are posted on the bookmainstreet.co.uk website. This agreement cannot otherwise be altered without prior consultation with bookmainstreet.co.uk


These terms shall be deemed sever-able. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law and such determination shall not affect the validity and enforceability of any other remaining provisions.


The headings used in these Terms and Conditions are included for convenience only and shall not define, extend, limit or otherwise affect these Terms and Conditions.

Force Majeure

If as a consequence of Force Majeure, bookmainstreet.co.uk is obliged to curtail, alter, or cancel a booking, the client shall not be entitled to claim compensation for any loss arising as a consequence of the said curtailment, alteration or cancellation. The term Force Majeure included but is not limited to Acts of God, natural disaster, fire and any other destruction of any accommodation booked, riots, acts of war or civil commotion, exercise of legislative, municipal, military or other reason beyond the control of bookmainstreet.co.uk

Entire Agreement

These terms contain the entire agreement between bookmainstreet.co.uk and the client and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter and may not be amended or modified unless expressly agreed by bookmainstreet.co.uk in writing.

Governing Law

These Terms and Conditions are subject to English Law and to the exclusive jurisdiction of the Courts of England. Use of this site is subject to the terms and conditions and the privacy statement.

Privacy Statement

Your right to privacy is very important. We recognize that when you choose to provide us with information about yourself you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with a better service. That's why we have in place a privacy policy to protect your personal information. That policy is set out below:

The only information that we collect is that which you give us at the time of contacting us via our website or by telephone to a customer service representative. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which Web Trader Code of Conduct. We collect information about you for two reasons: first, to process your enquiry and second, to provide you with the best possible service. We will not pass your e-mail address to any other trader and will only e-mail you with your consent.

We will never collect sensitive information about you without your specific consent. The information we hold will be accurate and up to date. You can check the information we hold about you by e-mailing us at: admin@mainstreetonline.co.uk

If you find any inaccuracies we will delete or correct them promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law and the Which Web Trader Code.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you change your browser settings.